Damages
C. Caprara's DOA Policy does not cover any physical damage that your product may incur in transit. If you receive a product that is damaged in transit, follow these instructions:

• Note any damages on the receipt
• Refuse the shipment (if possible) so that it is returned to C. Caprara for freight claim processing. For partially damaged shipments or concealed damage, note damage on receipt and refuse damaged item if possible. Damage claims are the responsibility of the consignee. The shipping cartons, packing and content should be retained in the same condition as received.

Discrepancies
Upon receipt of merchandise, you have three (3) business days to fax or use any other overnight method to reply in writing as to any discrepancies.

Refused Orders
Customers will be responsible for a 20% Returns Processing Charge for refused orders in addition to all freight charges. No future orders will be shipped unless this charge is paid.

Backorders
All orders not in stock at time of order will be placed on back order unless purchase order specifies otherwise. Backorders will automatically be filled as the product becomes available.