C. Caprara does evrything in its power to prevent returns by ensuring the right product was ordered from the start.  We also understand there are times when a return is necessary.  If a special order needs to be returned, there will be a cost incurred.  There will be a restocking charge plus freight to return the item.  The restock charge is generally generated by the manufacturer (please note some items cannot be returned).  Please contact customer service Toll Free at 1-800-300-4305 for more information on returning an item. Thank you.